Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and giggletap LLC (“giggletap,” “we,” or “us”). They govern your use of the giggletap website, applications, and related services (collectively, the “Service”).

By creating an account, completing a purchase, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

giggletap is a parent-managed learning service for children in grades K through 6. To create an account you must:

• Be at least 18 years old and have the legal capacity to enter into a contract;
• Be the parent or legal guardian of any child you add to the account, or have the parent or guardian’s express authorization to act on their behalf; and
• Provide accurate, current, and complete information when you register.

Children may not create their own accounts. A child uses the Service only through a profile created by their parent or legal guardian and only after the parent has completed our verifiable parental consent flow (see Section 4).

You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us promptly at support@giggletap.com if you suspect unauthorized access.

A single parent account may contain one or more child profiles. You are responsible for the conduct of each child you add and for ensuring the information you supply about that child (e.g. display name, grade level) is accurate.

Organizations — schools, clinics, and tutoring providers — may use the Service under separate organization-tier terms presented at sign-up. Where those organization terms conflict with these Terms, the organization terms control for that organization’s use.

The Service is designed for children. We comply with the U.S. Children’s Online Privacy Protection Act (“COPPA”) and analogous children’s privacy laws elsewhere.

Before any child under 13 may use the Service, the parent or legal guardian must complete our verifiable parental consent flow. The flow records the parent’s identity, the child’s identifier, the version of the consent document agreed to, the IP address from which consent was given, and a timestamp. You may review or revoke that consent at any time from your account settings, or by emailing legal@giggletap.com. Revoking consent will end the child’s access to the Service.

Categories of personal information collected from children, the purposes for which it is used, parental rights of access and deletion, and the third-party service providers with whom information is shared are described in our Privacy Policy.

The Service is offered on a paid subscription basis. We offer a 14-day free trial, after which the subscription bills at the rate disclosed on the sign-up and checkout pages.

• Free trial. The 14-day free trial begins when you first activate your account. You may cancel at any time during the trial through your account billing settings and you will not be charged. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription using the payment method on file.
• Auto-renewal. Paid subscriptions renew automatically at the end of each billing period until you cancel. By providing a payment method you authorize us, and our payment processor, Stripe, to charge that method for each renewal period.
• Cancellation. You may cancel a paid subscription at any time from the “Billing” section of your account settings. Cancellation takes effect at the end of the current billing period; you continue to have access until then. We do not pro-rate partial periods.
• Price changes. We may change subscription prices on notice of at least 30 days delivered to the email address on your account. Price changes take effect on the first renewal that follows the notice period; you may cancel before then to avoid the new price.
• Failed payments. If a renewal payment fails, we will attempt to recharge the payment method and notify you. If we cannot collect after our retry window, we will suspend or cancel the subscription as described in our dunning policy.
• Taxes. Subscription fees are exclusive of applicable sales, use, value-added, or similar taxes, which we may collect and remit where required by law.

Because the 14-day free trial gives you a full evaluation window before any charge, we do not offer refunds for partially used billing periods. Exceptions: where required by consumer protection law in your jurisdiction, where a charge was made in error, or at our discretion for documented service failures. To request a refund, email support@giggletap.com within 30 days of the charge.

You agree not to:

• Use the Service for any purpose that is illegal under U.S. federal, state, or local law, or under the law of the jurisdiction from which you access the Service;
• Reverse engineer, decompile, scrape, or attempt to extract the source code, models, training data, or other internals of the Service, except to the limited extent that applicable law expressly permits;
• Resell, sublicense, lease, or otherwise commercially exploit the Service without our prior written permission;
• Use any automated means — bots, scripts, scrapers — to access the Service, or to circumvent rate limits, quotas, or other access controls;
• Use the Service to harass any person, to upload unlawful or infringing content, or to expose any child to content that violates the COPPA-protected posture of the Service;
• Probe, scan, or test the vulnerability of the Service without our prior written authorization (security research under a coordinated disclosure agreement is welcome — contact support@giggletap.com);
• Misrepresent yourself, your age, or your relationship to a child profile.

The Service lets parents upload custom spelling lists, classroom lists, and similar content (“Your Content”). You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to store, process, display to your account’s users, and otherwise use Your Content solely to provide and improve the Service for you.

You represent and warrant that you have the rights necessary to grant the license above and that Your Content does not infringe any third party’s rights or violate any law. You are solely responsible for Your Content; we have no obligation to monitor it and assume no liability for it.

We may remove or refuse to display Your Content if we have a good-faith basis to believe it violates these Terms or applicable law. We will provide reasonable notice where practicable.

The Service, including its curriculum, adaptive engine, mastery ladder, scenes, mascots, recorded audio, software, visual design, copy, and trademarks, is owned by giggletap and is protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable license to access and use the Service for your family’s personal, non-commercial educational use during your subscription.

All rights not expressly granted are reserved. The license does not transfer ownership and ends when your access to the Service ends.

The Service is delivered with help from third-party providers, including:

• Stripe — payment processing. Card numbers are submitted directly to Stripe; we never see or store them.
• Amazon Web Services (AWS) — hosting, data storage (S3), database (RDS Postgres), transactional email (SES), and AI model inference (Bedrock).
• ElevenLabs — cached text-to-speech for the spoken word prompts a child hears during practice.
• Google Firebase — real-time signaling for live parent-and-child practice sessions.
• Google Sign-In — optional federated login for parents who choose it.

Each provider operates under its own terms and privacy practices. We choose providers that meet the privacy posture we require, but we do not control their conduct and are not responsible for their acts or omissions outside of the data processing they perform on our behalf.

We work hard to keep the Service available but we do not guarantee uninterrupted access. We may suspend the Service for scheduled maintenance, security response, or to address urgent failures, and we may modify, add, or discontinue features over time. We will not eliminate a paid-tier feature that is material to your subscription without reasonable advance notice.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, IN WHICH CASE THE DISCLAIMER APPLIES TO THE MAXIMUM EXTENT PERMITTED.

We design the Service to help children build durable spelling skill, and we ground its mechanics in peer-reviewed research on retrieval practice, spaced review, and phonics instruction. We do not, however, guarantee any specific grade, test-score, mastery, or other educational outcome. Outcomes depend on many factors outside our control, including how often a child practices, their existing literacy foundation, and the support they receive at home and at school. The Service is not a substitute for professional assessment or instruction for children with diagnosed learning differences.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GIGGLETAP, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) U.S. $100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN WHICH CASE OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED.

You will indemnify, defend, and hold harmless giggletap and its officers, directors, employees, and agents from any claim, liability, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Service; (c) Your Content; or (d) your violation of any law or any third-party right.

You may stop using the Service and close your account at any time. Closing your account ends auto-renewal of any active subscription as of the close date.

We may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms, if your use creates risk for other users or for us, if a payment method on file fails and remains unresolved, or if we are required to do so by law. Where practicable we will give you notice and an opportunity to cure.

Sections that by their nature should survive termination (including Sections 8–9, 12–15, and 17–19) will survive.

Please read this section carefully — it affects how disputes between you and giggletap are resolved.

Informal resolution first. Before filing a formal claim, you and we agree to attempt informal resolution for at least 60 days by emailing the dispute to legal@giggletap.com. Most issues can be resolved at this stage.

Binding arbitration. If we cannot resolve informally, any dispute arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules, with the seat of arbitration in Canton, Ohio. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. Disputes will be arbitrated only on an individual basis. You and giggletap each waive the right to participate in a class, collective, consolidated, or representative action.

Exceptions. Either party may bring an individual action in small-claims court instead of arbitration, and either party may seek injunctive or other equitable relief in court to protect its intellectual property.

30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@giggletap.com with the subject line “Arbitration opt-out” and your account email. Opting out does not affect any other part of these Terms.

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of laws rules. Where arbitration does not apply, the exclusive venue for any action is the state and federal courts located in Canton, Ohio, and the parties consent to personal jurisdiction there.

We may update these Terms from time to time. If a change is material, we will notify you at the email address on your account and, where required by law, request your renewed consent. The “Effective” date at the top of this page always reflects the current version. Continued use of the Service after a change takes effect is your acceptance of the updated Terms.

Questions about these Terms? Contact us at support@giggletap.com for product and account questions, or legal@giggletap.com for legal notices.

Mailing address:
giggletap LLC
6545 Market Ave. North, STE 100, Canton, OH 44721, USA